Refund Policy

XEKU CORP | may, but is under no obligation, to honor requests for refunds for the following reasons:

Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, you may be required to provide proof that you have submitted a report to the mail service or courier company describing the missing item;

Irreparable defects with a product: Although all the products are thoroughly tested before release, unexpected issues may occur. This reason should be submitted to our Support Team for its approval of your refund request within 24 hours of delivery;

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to thoroughly review product capabilities and specifications (in the form of related videos, brochures, data sheets, demo links, help desk, support sites, operations manuals, knowledge base and frequently asked questions a.k.a. FAQ on topic) prior to making a purchase.

Returns: All returns must be pre-approved by filing a formal return authorization request (RMA). Return consideration will be given only within 30 days of delivery. In the event of a return, a refund will be granted in the form of original payment (i.e. credit card, check, etc.). Freight fees are non-refundable. In addition, a restocking fee equal to fifteen (15) percent of product purchase price will be deducted from total refund. Any returned equipment that is damaged through customer misuse is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking based on the condition of the product.

Any questions regarding return policy should be addressed in advance by contacting us prior to placing an order and taking delivery of goods.